STAY WITH YOUR CUSTOMERFor retail partners
After the sale.
Still by your side.
Keep the customer relationship with your shop. PK helps coordinate brand service channels and follow up under the device’s terms.
You can also contact a brand service centre directly
PARTNER CAREKeep looking after your customer
Illustrative coordination journey · Not a live claim
Illustration for retail partners · Confirm products and terms with the team
Share detailsTHINK BEYOND THE FIRST SALE
When a customer returns with an issue, how can your shop help?
Start with the device and issue. Contact the brand directly or discuss coordination and follow-up with PK.
Keep your shop’s customer relationship after the sale.
Discuss after-sales coordinationWhat this service gives your shop
Check the information
Prepare the device details, issue and purchase documents.
Choose your contact route
Reach the brand directly or ask PK to help coordinate.
Keep the customer informed
Follow up through the agreed channel without guessing outcomes.
THE NEXT STEP, MADE CLEAR
Clear coordination at each stage
Information that helps the check
Discuss the model, symptoms, purchase documents and information requested by the team through the appropriate channel.
Discuss after-sales coordinationBefore you get started
Must every device go through PK?
No. Contact the brand’s service centre directly or discuss PK coordination under the agreed scope.
Does PK guarantee claim outcomes or times?
Assessment, warranty coverage and service timelines belong to the manufacturer or provider. Confirm the applicable information before advising customers.
MORE POSSIBILITIES, ONE PARTNER
LET'S GROW TOGETHER
Start with What Your Store Needs
Check current models and wholesale pricing, or introduce your store to PK.
Dedicated support for ordering, dispatch, and warranty claims under official terms.